Job Description:

We are actively recruiting several Technical Support Engineers who will reinforce the technical team in our fast- paced environment.

 

After full training in our partner research center laboratory in Lyon, France and with the technical director in our headquarters in Belgium, the candidate will travel to customer sites, initially in Europe. After a successful training period and experience, travel to other continents will also be required.  Trainees will acquire the competency to perform installations and maintenance of our various models of synthesizers in the field.

 

The role will then evolve to provide technical support. Troubleshooting and remote technical assistance and support to a wide range of customers across the world is an after sales service that ORA is proud of in order to ensure complete customer satisfaction.

Responsibilities:

After gaining sufficient expertise, the candidate will be a key contact for technical support in the company with our technical director.

  • The candidate will travel to customer sites across the world (when possible).
  • The candidate will write specific procedures to help customers with the installation process, maintenance and troubleshooting.
  • The candidate will be responsible for the synthesizers from their shipment, installation, qualification on site and for troubleshooting post market.
  • The candidate will train customers to use their equipment properly and safely.
  • The candidate will help the internal operational team when technical support is needed.
  • The candidate will report directly to the Technical Director.

 

 

Qualifications and Experience:

Required:

  • Engineer, Master’s in industrial engineering, preferably Electronics or Electromechanics.
  • Experience in electromechanics, electronics, installation or troubleshooting within an industrial environment.
  • Strong computer skills in all Microsoft Office programs and Linux.
  • Due to our international business, good oral and written skills in English.

Desirable:

  • Experience of working in GMP environments.
  • Basic knowledge of Chemistry.

You Are:

 

  • Able to quicky learn and absorb technical information.
  • A born problem solver.
  • Able to multitask.
  • Able to use your initiative and organize your work autonomously.
  • Versatile with skills in mechanics, electronics, pneumatic and computer science.
  • Flexible, in order to travel worldwide for installations and/or technical support.

 

What we offer: 

 

  • Young spirit in a young team.
  • Full-Time Position (CDI) – permanent.
  • Attractive salary package in line with your experience.

Your role:

You will work closely with the CCO and provide him with support in terms of front office administrative management. The key tasks involve :

  • Drafting commercial proposals and following them up before ordering;
  • Receiving and monitoring orders (checking and drawing up production orders);
  • Answering customer phone calls and processing customer requests;
  • Maintaining the CRM and the commercial databases;
  • Helping to develop sales materials and organizing trade fairs;
  • Preparing mailings and newsletters;
  • Preparing and rolling out marketing campaigns;
  • Promoting the Company through social networks (LinkedIn and YouTube);
  • Administering marketing materials orders;
  • Preparing market researches.

 

Your ideal profile:

  • You have a bachelor’s degree or equivalent and a professional experience of minimum 2 years.
  • You have a proficient knowledge of written and spoken English and French.
  • You are specialist in digital marketing and CRM.  MS office is of course part of your daily routine and you have a good experience of image editing. The knowledge of any ERP is an asset.
  • You are proactive and you combine autonomy with team spirit.  You demonstrate excellent time management and organizational skills.
  • You have the availability to work under pressure and to manage confidential information with discretion.

Our offer :

  • A stimulating, human-sized working environment that is in full development;
  • An open and inclusive culture that focuses on people;
  • A company with a creative entrepreneurial spirit;
  • A permanent contract;
  • A competitive salary commensurate with your qualifications and experience, with fringe benefits.

If this is the job you are looking for, please send your CV and cover letter to questanswered@oradiochem.eu

What is your role:

You will work closely with the CTO, R&D PhDs and QA Manager to provide support in terms of front office administrative management. The key tasks involve :

  • Being the R&D and QA partner of our medical device development projects and other upcoming projects in organic chemistry.
  • Collaborating with different stakeholders, both internally in Philippeville, but also with the R&D PhDs team based in Liège and Lyon.
  • Being part of the development process in the documentation support, from early innovation in the URS definition, until the tech transfer according to the standard ISO13485 :2016
  • Ensuring proper QA documentation writing at each development stage
  • Monitoring the administration of subsidy files from sponsors (e.g. walloon region or EU).
  • Following up the worldwide patent files status.
  • Supporting QA Manager in the various QMS projects in order to uphold the highest level of quality expected by our pharma customers.

 

About your ideal profile:

  • Engineer, Master degree in life sciences or equivalent by experience in engineering, medical device, pharmaceutical, science or other relevant academic fields.
  • Ability to constructively engage your stakeholders to ensure proper documentation follow up.
  • Previous experience of working in a dynamic and international organisation is an advantage.
  • You have a very good knowledge of written and spoken English and French.
  • You are proactive and you combine autonomy with team spirit.  You demonstrate excellent time management and organizational skills.
  • You have the availability to work under pressure and to manage confidential information with discretion.

We offer :

  • A stimulating, human-sized working environment that is in full development;
  • An open and inclusive culture that focuses on people;
  • A company with a creative entrepreneurial spirit;
  • A permanent contract;
  • A competitive salary commensurate with your qualifications and experience, with fringe benefits.

If this is the job you are looking for, please send your CV and cover letter to questanswered@oradiochem.eu

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